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A vision for our future at This is Milk - designing a business based on people and purpose

11/28/2018

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A vision for our future at This is Milk - designing a business based on people and purpose. This is Milk

Angela Prentner-Smith

Managing Consultant, This is Milk

A look into the future of This is Milk and our plan to keep it as a business structured around people and projects.
​As we near our 1st birthday (!) we've been working on balancing our client work with our own business development and 5-year vision - specifically, what will the structure and culture of This is Milk be like when we've evolved past our start up state to a fully operating business? To figure this out, we've taken into account what we know of business, the demands for innovation and change, adaptability, and the needs and wants of our current and future workforce. We’ve worked with Strathclyde University’s Business Clinic to work out an optimally designed company structure to complement our strategic aims, our culture and our mission.  ​

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How 'Digital' has changed the world

11/28/2018

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A digital world, This is Milk blog

Angela Prentner-Smith

Managing Consultant, This is Milk

What digital transformation means to me.
I was recently asked to provide a few words as to how ‘digital’ has changed the world in the last 20 years. 

At first I thought of how the world of work has changed – emails, web projects, digital marketing, but I quickly realised this isn’t the most profound difference in my life as a result of ‘digital’. I've been a ‘digital professional’ since before ‘digital’ was even a thing. It’s become second nature. I started this ‘digital’ career so long ago, it's just been my career – not really so profound.  People may ‘get it’ more now, but it's still just part of what I do.

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Our Launch Night – Who We Are, What We Do and Why Are We Here

11/28/2018

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This is Milk launch with Nicola Sturgeon

Angela Prentner-Smith

Managing Consultant, This is Milk

Looking back on the night This is Milk really set off - with a speech from Nicola Sturgeon.
Back in October, This is Milk launched as a company with a celebratory night in the Orkney Enterprise Centre in Govan. It was a fun night attended by many - including the Scottish First Minister, Nicola Sturgeon.

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Are emotions at the heart of your customer experience?

11/28/2018

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Are emotions at the heart of your customer experience? This is Milk blog

Angela Prentice-Smith

Managing Consultant, This is Milk

What a birthday party can teach you about how your customers feel.
​How do your customers feel about your business?

Think about what you remember most about the good, the bad, and the ugly in your experiences as a customer. What stands out the most? The colour of the walls or the website header, the effectiveness or friendliness of the staff, the waiting time? No matter what aspects shaped your experience, what sticks in your mind and defines your overall impression is how it made you feel. Were you annoyed by the cumbersome signup process of the website or were you pleasantly surprised at how happily the restaurant accommodated your dietary requirements?

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A fond 'bye for now' Stefan

11/28/2018

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We’re sad here at This is Milk to say goodbye to our BBC Make it Digital intern, Stefan Taylor.  Over the last 3 weeks, Stefan has become part of the TiM team. Before he left, we took some time to do a little interview with him and find out whether his first impressions of life at This is Milk held true, what he learned and what he most enjoyed. The interview was Stefan’s idea too.

Angela Prentner Smith

Managing Consultant, This is Milk


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