By: Morgane Tanguy, UX Designer at This is Milk

Once a year, BIMA (British Interactive Media Association) organises the ‘Digital Day’. A day where professionals working in digital and technology go back to school, to spend a day with pupils in a school they’ve been matched with. 
​
This year, one of my colleagues and I went to a school. It was the first time I was going back to school, since I left. 

We started the day by talking about the digital industry, presented how to respond to a brief and put the pupils in the shoes of people working in a creative agency. The problem they had to solve was the following: “How can digital play a part in improving these experiences, tools, and services to educate customers on sustainability, and make fashion kinder to our planet for you, and for future generations?” for the company Primark.

​In today’s Three at Three, our product designer Tremis Skeete and our UX designer Morgane Tanguy, discuss UX and User Journeys. Morgane gives Tremis her take on the following questions:
​
1. When you want to understand how a user will use a product what's the first thing you do?
2. When you decide to focus your efforts on understanding user journeys, what problem/s are you trying to solve?
​3.Why is it so important to understand the scenarios for when a user interacts with a product?

In this week's edition of our weekly 3@3  series,  Al and Steve discuss the Agile method and DT best practice with Agile coach Paul Mathers. Paul was a business architect for 10 years before becoming an Agile coach with Arabica Transformation consultants. 

The 3 questions covered in this episode:

• Arm's length leadership - why is this bad for transformation?
  
• Theory over practice - do the certificates really help?
  
• Scaling - when is it right to do this?

In this week's 3@3 Al and Steve discuss the role of skills development in the successful delivery of transformational projects. 

Al talks about his own eclectic learning journey that incorporated further, higher, mature, online learning and everything in between. Having experienced the full spectrum of learning pedagogy's, Al suggests that the most important aspect of up-skilling is to find a learning approach that works for your circumstances and your preferred style of learning.

Prior to a number of weeks ago, it was found that 70% of working professionals spent at least 1 day a week working remotely (IWG), with 53% working at least half of the week out of the office.

Remote working is not a new term, however it has been thrust into spotlight in recent weeks with many now forced into their homes for an unknown length of period trying to make the best out of this difficult situation.

​Make no mistake, for many, working from home (remotely) is not an easy transition or something that they are even set up for. Many have no desks at which to sit, poor lighting maybe, potentially children running around mad, not to even mention the isolation from colleagues and friends.
​It is understandable that this challenge for many, has been nothing if not, well challenging.

(Click 'Read More' to watch video recording of our 'Remote Working & Facilitation' session)

Over the the past 2-3 years This is Milk has become heavily involved in the world of upskilling & reskilling, with the creation of an award winning training programme, multiple client run training programmes (conducted around the world), and an in-depth research project looking at international best practice to direct Scottish Government in ongoing activities.

It has been a journey born from our want and desire as a business to solve problems, initially to tackle the issue of the digital skills gap in Scotland, swifty moving on and thinking larger to see us traveling the world and growing a community of experts that both advises and drives everything we do. One of these experts is local business transformation expert, Steve Plummer, who since meeting not much longer than 2 years ago, is now not just one of our trusted trainers, mentors and consultants, but a member of the This is Milk family.

Imagine yourself at a busy business event/networking/conference/meeting/shop to buy your groceries when you meet somebody who asks you what you do.

Natural you say: "Hi I'm (Fill the Blank) and I'm a Customer Analyst!" 

Which will no doubt be met with the response of: "aw excellent, sorry what is that exactly?" ​