'In this week's webinar Al and Steve discuss the role of skills development in the successful delivery of transformational road-map.
Al talks about his own eclectic learning journey that incorporated further, higher, mature, online learning and everything in between.
Having experienced the full spectrum of learning pedagogy's, Al suggests that the most important aspect of up-skilling is to find a learning approach that works for your circumstances and your preferred style of learning.
Whatever the approach it's important to implement that learning in the real world and turn the skills you learned into knowledge. Most crucial, however, is developing the mindset of a life long learner and being cognitive that through this 4th wave of industrialisation, even those considered to be experts' in their fields will require continuous learning throughout their careers to maintain their depth of knowledge on a subject.
This isn't new of course, plenty of professions require continuous up-skilling, nursing being one of them. However, the rate of technological advancement is at a pace previously unseen, and it is now incumbent on individuals as well as businesses to prepare for this change if they hope to benefit in the future. Ultimately, getting started is the most important part. You won't really know what you don't know until you start.
Steve and Al talk about World Economic Forum predictions, which suggests that 65% of jobs in the next decade currently don't exist and asks, do we know what the key skills for the future look like?
While 'coding' could be a valuable skill to drive your kids towards, in our future driven by automation and AI. Coding is also something that computers with the help of AI, will get better at themselves and the real 'future skills' lie in your adaptability and other 'soft' or rather 'fundamental skill' attainment.
Our training programmes are built on a foundation of industry need and the resounding response from 'industry' is that job skills can be taught but they can't teach the fundamental skills and this message from industry mirrors the finding by the WEF. Soft skills are no longer an accurate name for this collection of interpersonal skills and these skills are now considered a fundamental requirement.
Watch the rest of this discussion were we ask:
What are the key skills required for future-proofing?
What is the best way to support skills development?
Top 3 tips when preparing for a digital transformation programme and why it's not always about new technology.
In this week's 3@3, Al and Steve discuss the things individuals and organisations should consider before embarking on a transformation programme.
Al kicks off with a hotly debated question in our sector, the definition of 'Digital'.
What does digital mean to your business?
The answer to this question is usually...it depends.
Steve stresses that the best way to tackle this deceptively tricky question is to first assess your organisation's digital purpose. Steve uses an example of a community trust organisation, where a client board or senior stakeholders defined the brief surrounding the DT programme, they believed that the organisation should be using the latest technology in the most advanced way to deliver the most compelling service for their clients.
However, when they drilled down further, to understand the requirements better, the board's assertions didn't come from within the organisation, but rather from their perception of how their competition used tech. By bringing the conversation emphasis back to the digital purpose, it was clear the organisational objectives could be fulfilled using their existing technology stack to its full effect.
Steve argues that rather than fancy apps and hardware, often the DT spend needs to start on more housekeeping activities or tech such as CRM systems (customer relationship management) and without proper setup and implementation of the more un-glamorous elements of business as usual activities, enhanced DT (addition of new technologies) can not progress and that the purpose should dictate the direction of the DT activities, more than any brief. And that by defining digital purpose, you can be clearer on how to drive value and interactions with your customers.
Al talks about market noise and the knee jerk reaction by some boards that see new or emerging 'shiny' technologies as the answer to transformation programmes. And states while aspirational technology is important and has a place in a DT roadmap, if it's not adding value then it probably shouldn't be looked at in the initial part of the change programme.
Al talks about the importance of visioning techniques when defining digital aspirations and the importance of shifting mindsets.
Al talks about where skills requirement training comes into the DT journey and suggests that mindset is key here (citing Carol Dweck's book Mindset). Businesses need a mix of fixed and growth mindset to get things done now but also to adapt to the future. He talks about the importance of bringing the fixed mindset employee with you to strip away worry and re-frame the new as an opportunity for the business and individuals alike.
They discuss the false notion that Digital Transformation automatically means a people are going to lose jobs and everything is going to be automated. And goes into detail how you might combat that fear, using real-world examples.
3 topical questions from the world of business, transformation, digital and skills.
What is Three@Three?
Three@Three, is a weekly video chat, between Steve Plummer (One Pebble Consulting), Angela Prentner-Smith (MD This is Milk) and Al Morris (Transformation lead for This is Milk). Each week they tackle 3 questions topical to today. Sometimes they will invite further collaborators.
Current, Upcoming and Past Three@Three episodes:
Episode 14: 13th August 2020 - Steve is joined by CIO Keith Laidlaw to discuss what we got right and wrong in Episode 12 - The role of IT in transformation programmes.
No questions this week, just an insightful conversation.
Episode 13: 30th July 2020 - Al and Steve talks skills
This week we ask, what is the role of skills development in the successful delivery of evolution road maps?
Episode 12: 23rd July 2020 - The role of IT in transformation programmes
In this week's 3@3, Al and Steve discuss:
1. Should the IT team lead or support digital evolution projects?
2. What does the ideal cross-departmental
mix look like?
3. What happens if you don't have an IT department?
Episode 11: 16th July 2020 - Creating a healthy cultures
In this week's episode Al and Steve are joined by Kerry Freeman, an expert in cultural change and owner of Free Human.
We ask Kerry:
1. What does a healthy culture look like?
2. How can experimentation help with behavioural change?
3. How can I start experimenting?
Episode 10: 9th July 2020 - Top 3 tips
In this week's 3@3, Al and Steve discuss the top 3 things individuals and organisations should consider before embarking on a transformation programme.
Episode 9: 30th June 2020 - Culture Change
Al and Steve are joined by guest Jo McCallum, Chief Experience Officer at iDisrupt Digital.
Our topic today is Culture Change and we ask Jo:
Episode 8: 25th June 2020 - Do what's right, not what's easy
In this weeks 3@3, Angela and Steve discuss why now, more than ever before, leaders need to
'Do what's right, not what's easy' and ask:
Episode 7: 18th June 2020 - Data's role in Transformation
For this the 7th episode of 3@3, we discuss Data's role in Transformation with Alan Crawley, chief executive of Optima Partners, a customer consultancy specialising in customer transformation and data sciences and ask:
Episode 6: 11th June 2020 - Resilience in a crisis
We are once again joined this week by our special guest Dr. Deborah Benson, from Leaders for Leadership Ltd.
Skills & Learning - In conversation with Steve Plummer
Over the the past 2-3 years This is Milk has become heavily involved in the world of upskilling & reskilling, with the creation of an award winning training programme, multiple client run training programmes (conducted around the world), and an in-depth research project looking at international best practice to direct Scottish Government in ongoing activities.
It has been a journey born from our want and desire as a business to solve problems, initially to tackle the issue of the digital skills gap in Scotland, swifty moving on and thinking larger to see us traveling the world and growing a community of experts that both advises and drives everything we do. One of these experts is local business transformation expert, Steve Plummer, who since meeting not much longer than 2 years ago, is now not just one of our trusted trainers, mentors and consultants, but a member of the This is Milk family.
Managing Consutant, This is Milk