Design.

Customers should be the driving force behind everything a business does. Understanding their needs, behaviours and problems are essential to design effective products and services. We offer: 

• User experience 
• ​Service design 
• Business and product design 
• Content design and copywriting 
• Information architecture 
• Branding strategy and design 
• Graphic design 
• Speculative design ​

See case study

Research.

Research underpins everything we do at This is Milk.  We believe research is the bedrock of change, innovation and good business decisions. We offer:

• User/customer research
• User testing 
• Workshop facilitation 
• Employee and cultural research 
• Competitor analysis  
• Heuristic journey analysis 
• Business plan creation
• Market based research

See case study

Strategy.

Change cannot happen in isolation, it requires a deep understanding of cause & effect, system structure, people management, skill development, risk understanding and change implementation. We can strategically help you navigate and implement this change, resulting in a well-executed transformation cycle. Our services include:  

• Business architecture & analysis 
• Skills strategy 
• Training needs analysis 
• Digital strategy and road-mapping  
• Product and service strategy  
• Change and transformation consultancy 

See case study

Culture.

Culture eats strategy for breakfast according to Pete Drucker. We offer bespoke cultural change consultancy to organisations at every stage of growth and in every sector.  We work with you to understand, define and implement cultural change in a way that aligns to your organisation’s needs.
  

• Culture measurement 
• Culture definition  
• Culture change and transformation strategy 
• Culture change training 
• Coaching and leadership support 
• Values and vision consultancy 

See case study

Training, Skills & Capability.

This is Milk Training.

This is Milk has a training arm which runs both short courses and longer programmes for individuals and businesses.  The focus is skills for the future: 
- problem solving;
- creativity;
- judgement;
- curiosity;
​- facilitation and empathy to name a few. 
​
Get in touch to discuss your training needs.​

Contact Us

Psychological Safety Indexing.

Diversity and Inclusion.

This is Milk highly values the concept of Psychological Safety. It's important for employees to feel safe within work to better engage with the team and customers.

Psychological Safety Indexing

​Diversity drives creativity and innovation. It encourages the search for novel information and perspectives, leading to better decision making and problem solving.

See resources

Meet Our New Adaptive Learning Platform.

We're building an innovative new educational tech platform that tailors professional learning to suit the unique needs of individuals. Our team is currently working towards a live pilot as we speak.

​Learn more about our Neve journey and what it could do for your business by getting in touch.​

Email about Neve

Contact us