We carry out Digital Transformation projects all across the world and are leaders in the fields of Business Transformation, Service Design and Digital Strategy.
Psychological Safety Indexing
At This is Milk, psychological safety isn’t just a value — it’s a practice. We don’t just talk about it; we measure it, build it, and empower others to do the same. When people feel safe to speak up, take risks, and challenge the norm without fear of judgment or repercussions, extraordinary things happen. That’s why we help organisations unlock this potential through our expert Psychological Safety Indexing services — turning insight into meaningful, measurable change.
At This is Milk, psychological safety isn’t just a value — it’s a practice. We don’t just talk about it; we measure it, build it, and empower others to do the same. When people feel safe to speak up, take risks, and challenge the norm without fear of judgment or repercussions, extraordinary things happen. That’s why we help organisations unlock this potential through our expert Psychological Safety Indexing services — turning insight into meaningful, measurable change.
Design
Customers should be at the heart of everything a business does. When you truly understand their needs, behaviours, and challenges, you can design products and services that don’t just work — they resonate.
We help organisations turn insight into action through thoughtful design and strategy. We bring together user experience, service design, and business and product design to shape solutions that are as effective as they are meaningful.
Every decision, every design, every detail — guided by what your customers truly need.
Customers should be at the heart of everything a business does. When you truly understand their needs, behaviours, and challenges, you can design products and services that don’t just work — they resonate.
We help organisations turn insight into action through thoughtful design and strategy. We bring together user experience, service design, and business and product design to shape solutions that are as effective as they are meaningful.
Every decision, every design, every detail — guided by what your customers truly need.
Research
Research is the foundation of everything we do. Without real insight, you're operating on assumptions — and we believe businesses can do better than guesswork. We dig deep into user and customer behaviours to uncover what truly matters. Through research and user testing, we bring clarity to challenges and direction to design. Our workshops engage stakeholders and spark collaboration, while our employee and cultural research helps shape stronger, more inclusive organisations.
Because better understanding leads to better outcomes — for your business, your team, and your customers.
Research is the foundation of everything we do. Without real insight, you're operating on assumptions — and we believe businesses can do better than guesswork. We dig deep into user and customer behaviours to uncover what truly matters. Through research and user testing, we bring clarity to challenges and direction to design. Our workshops engage stakeholders and spark collaboration, while our employee and cultural research helps shape stronger, more inclusive organisations.
Because better understanding leads to better outcomes — for your business, your team, and your customers.
Strategy
Change cannot happen in isolation, it requires a deep understanding of cause & effect, system structure, people management, skill development, risk understanding and change implementation. We can strategically help you navigate and implement this change, resulting in a well-executed transformation cycle.
Our services include:
Change cannot happen in isolation, it requires a deep understanding of cause & effect, system structure, people management, skill development, risk understanding and change implementation. We can strategically help you navigate and implement this change, resulting in a well-executed transformation cycle.
Our services include:
- Business architecture & analysis
- Skills strategy
- Training needs analysis
- Digital strategy and road-mapping
- Product and service strategy
- Change and transformation consultancy
Culture
Culture eats strategy for breakfast according to Pete Drucker. We offer bespoke cultural change consultancy to organisations at every stage of growth and in every sector. We work with you to understand, define and implement cultural change in a way that aligns to your organisation’s needs.
Culture eats strategy for breakfast according to Pete Drucker. We offer bespoke cultural change consultancy to organisations at every stage of growth and in every sector. We work with you to understand, define and implement cultural change in a way that aligns to your organisation’s needs.
- Culture measurement
- Culture definition
- Culture change and transformation strategy
- Culture change training
- Coaching and leadership support
- Values and vision consultancy
Training, Skills & Capability.
This is Milk Training.
This is Milk has a training arm which runs both short courses and longer programmes for individuals and businesses. The focus is skills for the future:
- problem solving;
- creativity;
- judgement;
- curiosity;
- facilitation and empathy to name a few.
Get in touch to discuss your training needs.
- problem solving;
- creativity;
- judgement;
- curiosity;
- facilitation and empathy to name a few.
Get in touch to discuss your training needs.
