​Transformation & Change Strategy.

Navigating change across your business requires a deep understanding of cause & effect, system structure, people management, skill development, risk understanding and change implementation.

It is crucial to understand that change does not happen in isolation. Our years of experience allows us to strategically help you navigate change, without the fallout, having full understanding of risks and vision to see the results of a well executed transformation cycle.

• Business Analysis
• Skills Development
• Training Needs Analysis
• Systems & Process restructure
• Business Culture
• Brand Strategy and Design
• Digital Transformation
• Stakeholder Management

Service & Experience Design.

We believe that the customer should sit at the heart of everything a business does, which is why truly understanding your customer is one of the most crucial tasks you should be doing, throughout your business.

In every area, you should be asking yourself "How is this benefiting our customers", and in doing so you give them the importance they deserve and ensure that your focus is always on delivering what they need.

• User Research/Customer Research
• User Testing
• Information Architecture
• User Experience
• Service Design
• Customer Experience
• Journey Mapping
• Workshop Facilitation
• Business and Product Design
• Content Design & Copywriting

Work with us.

On Location.

 Our team can work directly with you on a one to one basis on location. We can deliver workshops, develop strategies, train staff & implement change.

Should a larger team be required, we are firm believers of collaboration and have spent years developing a global network that we work with to bring you the right skills, wherever you are.

We have an office and studio in Glasgow, and are happy to travel to you.

Find Us

Or Remote.

Working from our Glasgow office means, you get the best of our consultation without the hassle of us hanging over your shoulders.

Technology for remote working is pretty advanced these days, and we can do just about everything from Glasgow that we could do on location with you.

..and don't worry if you need us is person every once and a while, we can arrange that too.

Speak to the team

Looking for our training?  
​

 This is Milk has a sister business, Training By This is Milk.  As we grew, we realised that something had to be done about the widening skills gap in digital.

​And we don't mean coding and programming.  We focus on the other skills for the future - the problem solving; creativity; judgement; curiosity; facilitation and empathy.

The skills we all need to thrive is roles such as:

• Service Design
• User Research
• Business Analysis
• Product Management; 
• Planners & Strategists

training by this is milk

Training we offer.

As we've grown, so has our training offer.  We've branched out from our initial purpose of creating a mass of enthusiastic changemakers to a suite of professional training programmes and consultancy.  We 

• Career development programme for digital changemakers (The Digital Transformation Programme)
• 5 Day Masterclass for Leaders
• A suite of professional short courses
• Bespoke training and skills consultancy