The way we work

​We work with teams and leaders to solve complex problems, build inclusive cultures, and develop the skills needed to thrive in a rapidly changing world. Whether it's designing strategy, creating learning experiences, or helping organisations reimagine how they work—we’re here to make transformation human and achievable.
Our approach is never off-the-shelf. We take time to understand your business, your people, and your challenges. Then we work alongside you, combining creative thinking, practical tools, and deep expertise to drive real, lasting impact.
From one-to-one diagnostics and team workshops to large-scale innovation projects and tech-enabled solutions, our services are built to meet you where you are—and take you where you want to go.

Check out our case studies

Meet the team driving change 

At our core, we believe in the power of people—supporting growth through innovation, skills development, and inclusive practices.
​Our strength lies in our diversity: of thought, background, and experience.
Angela leads with vision and purpose, uniting people to spark meaningful, lasting transformation.
Ibrahim brings a calm, analytical mindset, balancing data with empathy to uncover smart, human-centred solutions.
Sean champions people-first design, turning complexity into clarity with warmth and intuition.
Kate is a catalyst for change, cutting through the noise to build cultures where everyone can thrive.
We’re proud of who we are, what we stand for, and—most of all—what we create together.
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Click to view Angela's LinkedIn

Angela Prentner Smith - Managing Consultant ​

Click to view Ibrahim's LinkedIn

​Ibrahim Afzal - UX Lead

Read about our CivTech support

Click to view Kate's LinkedIn

​Kate Pickford - CX Lead

Click to view Sean's LinkedIn

Sean Davey  - Innovation and Business Growth Lead

"Every once in a while, a new technology, an old problem, and a big idea turn into an innovation."

Tech for Inclusion 2025 Conference

Tech for Inclusion 2025 took place in March in Glasgow—a full-day conference hosted by This is Milk to shine a light on technology that works for everyone.
The day was packed with inspiring talks, hands-on workshops, and meaningful conversations, all focused on making the digital world more inclusive. It wrapped up with a celebratory gala evening to recognize the people and ideas making a real difference.
The event brought together a brilliant mix of people—from tech experts and business leaders to diversity champions—all driven by the same goal: to build a fairer, more inclusive future through innovation.

"I got back home exhausted but filled with a renewed sense of belonging." 
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​Fabiola Palmas, Junior Software Developer and 2025 attendee

"It’s rare to find a space where the conversations are this honest and forward-thinking. This conference raised the bar."
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— Priya Desai, Policy Advisor

This is Milk has beaten the odds—lasting over 10 years, winning awards for innovation, leadership, and communication, and securing investment as a female-founded company. Backed by the Scottish Government, we're part of the fewer than 7% of women-led businesses to win public sector contracts.
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We’ve turned that success into a powerful 30-minute diagnostic focused on innovation, inclusion, and skills. You’ll get a focused conversation with our MD and a personalised report showing where to target your efforts to help your business grow and thrive.

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