This week, User Researcher and Designer, Bobby King talks to Tremis Skeete about sketch noting. Tremis asks him:
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By Tremis Skeete
Lynn Pilkington is a self-described ‘accidental COVID entrepreneur’, looking at different ways of working and how to bring the most out of people using accessible working environments. This focus has been on fast-forward since the beginning of the COVID-19 pandemic.
Previously training to be a therapist, Lynn is acutely aware of how everyone’s brain works differently. She has been passionate about developing workplace inclusion and diversity for years. But the onset of the pandemic has brought many of the issues she’s been working on into sharp focus. Learning remotely and digitally showed her exactly how inadequate some of the processes and models are in today’s world, where sending a link simply isn’t enough.
Taking inspiration from her background in community engagement, digital learning, accessibility, and equality & diversity, along with her own wavy and winding career and learning journey, she is now focused on creating productive ways to bring out the best in people in a new world of work. “The pandemic has offered an opportunity to approach work differently - to ‘Build Back Better’ with new methods, rather than sticking to the way things have been done in the past,” Lynn says.
Welcome our latest Three at Three. In this week's episode, Angela Prentner-Smith chats to Tesco Bank's Process Improvement and Development Lead Ann Marie Dockerill, about Process Modelling. Angela asks Ann Marie the following three questions:
Why is good process design imperative for business?
What do you think the key steps to good process design are?
Can iterative process mapping be applied in an agile environment?
We hope you enjoy it, and if you'd like to find out more about Ann Marie, click on her name to go to her Linkedin profile.
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