By: Morgane Tanguy, UX Designer at This is Milk
Once a year, BIMA (British Interactive Media Association) organises the ‘Digital Day’. A day where professionals working in digital and technology go back to school, to spend a day with pupils in a school they’ve been matched with.
This year, one of my colleagues and I went to a school. It was the first time I was going back to school, since I left.
We started the day by talking about the digital industry, presented how to respond to a brief and put the pupils in the shoes of people working in a creative agency. The problem they had to solve was the following: “How can digital play a part in improving these experiences, tools, and services to educate customers on sustainability, and make fashion kinder to our planet for you, and for future generations?” for the company Primark.
By: Maria Ciotec, Web Developer at This is Milk
My Digital Accessibility Journey
I imagine one day all digital content on the web will be accessible. Imagination is part of the creation process but imagination without transformation into reality won’t bring significant value. With that concept in mind, I have started my accessibility journey implementation in Neve. I didn’t previously have experience in implementing accessibility, but I have recently started to demonstrate great interest in the topic.
Knowledge is not something innate but rather something that we acquire along the way and therefore my interest in this topic grew significantly and I have learned lots of beneficial things in terms of implementing accessibility into a product. Since one of the core objectives of Neve is to make it accessible, I started to show interest in it from the very beginning.
I have made this objective one of my main goals and I am fully embracing it while developing Neve.
I immediately understood the importance of implementing accessibility into our product, especially when considering how helpful this can be for our potential users.
I felt like a knight who was chosen to conquer the unknown, to bring glory into the realm of Neve, hence my quest of implementing accessibility into the product has been my main focus ever since.
In today’s Three at Three, our product designer Tremis Skeete and our UX designer Morgane Tanguy, discuss UX and User Journeys. Morgane gives Tremis her take on the following questions:
1. When you want to understand how a user will use a product what's the first thing you do?
2. When you decide to focus your efforts on understanding user journeys, what problem/s are you trying to solve?
3.Why is it so important to understand the scenarios for when a user interacts with a product?
In this week's edition of our weekly 3@3 series, Al and Steve discuss the Agile method and DT best practice with Agile coach Paul Mathers. Paul was a business architect for 10 years before becoming an Agile coach with Arabica Transformation consultants.
The 3 questions covered in this episode:
In this week's 3@3 Al and Steve discuss the role of skills development in the successful delivery of transformational projects.
Al talks about his own eclectic learning journey that incorporated further, higher, mature, online learning and everything in between. Having experienced the full spectrum of learning pedagogy's, Al suggests that the most important aspect of up-skilling is to find a learning approach that works for your circumstances and your preferred style of learning.
Prior to a number of weeks ago, it was found that 70% of working professionals spent at least 1 day a week working remotely (IWG), with 53% working at least half of the week out of the office.
Remote working is not a new term, however it has been thrust into spotlight in recent weeks with many now forced into their homes for an unknown length of period trying to make the best out of this difficult situation.
Make no mistake, for many, working from home (remotely) is not an easy transition or something that they are even set up for. Many have no desks at which to sit, poor lighting maybe, potentially children running around mad, not to even mention the isolation from colleagues and friends.
It is understandable that this challenge for many, has been nothing if not, well challenging.
(Click 'Read More' to watch video recording of our 'Remote Working & Facilitation' session)
Over the the past 2-3 years This is Milk has become heavily involved in the world of upskilling & reskilling, with the creation of an award winning training programme, multiple client run training programmes (conducted around the world), and an in-depth research project looking at international best practice to direct Scottish Government in ongoing activities.
It has been a journey born from our want and desire as a business to solve problems, initially to tackle the issue of the digital skills gap in Scotland, swifty moving on and thinking larger to see us traveling the world and growing a community of experts that both advises and drives everything we do. One of these experts is local business transformation expert, Steve Plummer, who since meeting not much longer than 2 years ago, is now not just one of our trusted trainers, mentors and consultants, but a member of the This is Milk family.
In this final installation of Digital Launchpad - Tackling the digital skills gap, we have a look at this new job role of a Customer Analyst. If you have no idea what we are talking about then please do read blog posts 1 & 2. Or hey, just go rogue and see what happens. You can always go back after.
Digital Launchpad - Tackling the digital skills gap - Part 1
Digital Launchpad - Tackling the digital skills gap - Part 2
All caught up, excellent, now in the words of Gene Wilder in Willy Wonka, "Off we go"
Imagine yourself at a busy business event/networking/conference/meeting/shop to buy your groceries when you meet somebody who asks you what you do.
Natural you say: "Hi I'm (Fill the Blank) and I'm a Customer Analyst!"
Which will no doubt be met with the response of: "aw excellent, sorry what is that exactly?"
Following on from Tackling the digital projects skills gap - part 1 blog, this 2nd edition looks to show you what This is Milk are doing to resolve this issue. If you haven't read the first blog yet, do so now and we will see you in a minute.
Doing what we do best
So we now know that there is a massive skills gap in Scotland, for professionals that are equipped with the skills needed to understand and research customer needs, taking those right the way through the project, from end to end.
This is Milk have been exploring ways to create a talent pipeline around these digital project skills.
Our solution is to create a job that does not currently exist. At the moment we're calling this A Customer Analyst - however the name is still up for grabs.
A Customer Analyst has the full understanding and skills needed to cradle a digital project from it's initial conception all the way through to project delivery. It takes the vital skills of business analysis, user research, strategy, service design and project/product management and amalgamates into a role that will change the way digital projects are delivered forever.
There is a distinct lack of skilled project professionals that have the skills and ability to handle digital projects. It's a staggering statement to make but unfortunately a very true one.
All is not lost however, there are some digital masterminds and yes they are very good, but the small numbers result in high costs and big demand. This is great for the person, not so good for the businesses in vital need of their services.
Now we know what you are thinking, Scotland is an ever-growing digital force, with thousands of graduates leaving university every year. We have a booming tech, financial, start-up and public sector market. So how can there be a lack of skills and what are we doing about solving this issue? Well there’s 2 problems here…. The industry is growing, but the right talent just isn’t there in the digital project space.